Where we deliver
The Completedworks' online store delivers to all destinations worldwide. We ship with a courier to ensure you always receive your order as soon as possible. DPD is usually used for UK orders, and usually DHL for international deliveries. We are currently offering free worldwide delivery for orders over £100 and all orders are covered via insurance throughout transit.
A signature is required for delivery, therefore we advise to only specify a different shipping address from your billing address if:
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It is a gift.
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The different shipping address is your place of work.
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For DHL delivery, if you provide a valid mobile number your order will be automatically upgraded to DHL On Demand Service (subject to destination), which will allow you to choose the option of specifying a location where a parcel can be left without a signature, reschedule your delivery or choose to collect your package from a DHL Service Point.
If there is no one available to accept the parcel on the delivery date, DPD and DHL will leave a calling card informing the receiver their attempt of delivery. You can call the number to arrange a convenient time or a different address for your order to be delivered.
We offset the carbon emissions of our shipping through DHL GoGreen Logistics, and DPD (received an EDIE sustainability Award in 2022). You can find out more about our sustainable practices on our Sustainability page.
Despatch times
For all in stock items, we despatch all orders the same day (Monday to Friday) if received before 2pm GMT. For orders received after 2pm, we will despatch the next working day. Orders received over the weekend will be despatched on Monday's.
As part of Completedworks sustainability practices we usually wait to despatch everything in your order altogether, however we can always arrange a split shipment for the items which are ready for despatch.
If you need anything urgently please get in touch and we will always do our best to accommodate wherever we can.
Shipping within UK and EU
Delivery is complimentary on all orders over £100. All orders delivered within UK (Great Britain and Northern Ireland) are inclusive of VAT. We cover all taxes and import duties for orders to EU. Shipping charges for orders under £100 are £10 for UK, and £15 for EU.
International shipping outside UK and EU
For customers outside UK and EU, delivery is also complimentary on all orders over £100. Please note that your package may be assessed for import or customs fees on entry into the destination country. These duties and taxes are the responsibility of the receiver. Please note that we don't have the ability to declare a different value when shipping your order. If you are at all unsure please don't hesitate to contact us to check. Shipping charges for orders under £100 are £10 for US, and £20 for rest of the world.
Try and Wait (London zones 1-6)
We are partnered with TOSHI, a ‘try and wait’ service covering Zones 1-6 in London. Select ‘TOSHI home delivery and services’ at the checkout page and a TOSHI assistant will bring the items in your basket directly to your address. A TOSHI assistant will wait for up to 15 minutes whilst you review your order. You can select which pieces you would like to keep and which you would like to return and TOSHI will return the unwanted items. For more details about ordering with TOSHI, please click here.
* All deadlines based on partner courier recommended dates but not guaranteed and some more remote locations may need more time. To confirm the delivery deadline for your particular address or if you have any concern please contact us.