Where we deliver
The Completedworks' online store delivers to all destinations worldwide.
Delivery times and costs
We ship with DHL Express to ensure you always receive your order as soon as possible. Delivery is free within UK, EU and USA. Delivery to all other destinations is subject to a single fee of £20.
Customers outside EU
For despatch to countries outside the EU, sales tax will not be charged. Please note that your package may be assessed for import or customs fees on entry into the destination country. These duties and taxes are the responsibility of the customer. Please note that Completedworks does not have the ability to declare a different value when shipping your order as this is considered a legal offence.
Customers within EU
In accordance with the laws governing members of the EU, all orders delivered within UK and to destinations in member countries of the EU are inclusive of VAT. The final price will be calculated at the checkout after the destination country has been selected. If you are at all unsure please don't hesitate to contact us to check.
Delivery to Russia
Please note that shipments with DHL to Russia are only possible to registered businesses addresses and may be subject to longer customs processing times due to strengthened control measures. For delivery to private individuals please contact us to discuss alternative courier options.
Returns & Exchanges
It is important to us that you are happy with your purchase. If you would like to exchange or return an item you can do so within 7 days of receipt. In order to exchange or return an item please first contact us to obtain a Return Merchandise Authorisation (RMA) number. An email with return instructions will follow shortly after.
In all cases, the items must be returned in their original condition. All goods will be inspected on return and any item in unsuitable condition will be sent back and there may be a charge for the cost of this return.
Our return service is with DHL Express which is trackable and hassle free. In order to allow us to offer this secure and reliable service, returns are charged at a reduced rate:
UK - free of charge
EU - £10
ROW - £20